We take pride in carrying high quality items that we feel you will be pleased with. If you are not satisfied with your item(s), please visit our Returns Center to request a Return Merchandise Authorization number (RMA). 

  • For Party Supplies - RMA request must be made within within 10 days of delivery 
  • For Costumes, mascots, accessories, etc. - RMA request must be made within within 5 days of delivery
  • Due to the seasonal nature of costumes, no returns will be accepted or RMA numbers given for any Costumes, mascots, accessories, etc. purchased between October 1st and October 31st, December 1st and January 7th. All sales are final for Costumes, mascots, accessories, etc. purchased between those dates.

Once the return has been approved, the return package must be postmarked within 3 business days of receiving the RMA. Merchandise must be in the original, undamaged and unopened packaging. You will be refunded the purchase price of the item. The original shipping charge will not be refunded. You are also responsible for the return shipping cost. Items that are returned to us in used or in unsellable condition will be donated to charity and will not receive a credit. Returns received back to our warehouse 20 days or more after the date that the RMA was issued will not receive any type of credit.

Party Zone USA is not be responsible for items that are lost or damaged during shipping. The buyer assumes all responsibility in shipping the items back. It is recommended that all returns be shipped back with a delivery confirmation and insurance.

Items not accepted for return

  • Headwear including wigs, hats, headbands, etc.
  • Bowling shirts
  • Food service items including stadium cups
  • Cake top decorations
  • Piñata filler and piñata accessory pack
  • Edible items
  • Balloons and balloon weights
  • Themed party lights
  • Custom printed items including banners
  • Personalized items
  • Inflatable centerpieces and inflatable party favors/toys
  • Seasonal party supplies such as graduation and holiday items
  • Clearance and/or special order items
  • Large quantities that must be special ordered
  • Case quantity piñatas must return the complete case for a refund, partial cases will not be accepted
  • Items purchased as a party package cannot be returned separately. The complete party package must be returned to receive credit.

Restocking Fee: Party Supplies that are returned for a refund will incur a 10% restocking fee. Costumes and costume accessories that are returned for a refund will incur a 13% restocking fee, including but not limited to: Halloween costumes, Mascots, Santa Suits and other Christmas costumes as well as Easter costumes.

Incorrect Addresses and Return-to-Sender Packages: If an incorrect shipping address is provided, the delivery of the package will most likely be delayed. 

If your order is sent back to us as undeliverable and you still need your order, we can help! Here are your options:

  • You can pay to reship the order, with an updated address, via the shipping level desired
  • You can place a new order to ensure it arrives by your event date. We will refund your original order (minus original shipping charge.)
There is a 15% restocking fee for all refused, undeliverable and unclaimed shipments.

Defective Items: If you received an item that is damaged please Contact Us within 3 days of receipt of your order. We'll do everything we can to ensure you receive the replacement product(s) quickly. Our mission is to provide the best products and service possible,
we treat our customers the way we would expect to be treated.

Exchanges: We do not offer exchanges. If you would like to exchange your product that is in its original new condition, please follow the return procedures outlined above and place a new order for your preferred item(s). You can do this at your earliest convenience by placing an order now so it ships asap, or you can wait until we've processed your refund. 

How long will it take to receive my refund? We generally process returns within 7 days of receiving the product. However it may take up to 21 days to complete the process during peak times.

Once the return has been received, looked over and approved, the refund amount will be credited to the account used at checkout - e.g. if you used a credit card then the refund amount will be credited to same credit card account, checked out via Amazon, the refund will be credited to Amazon account, etc.