Returns & Exchanges
We take pride in carrying high quality items that we feel you will be pleased with. If you are not satisfied with your item(s), please visit our Returns Center within 30 days of purchase to request a Return Merchandise Authorization number (RMA).
Once the return has been approved, the return package must be postmarked within 3 business days of receiving the RMA. Merchandise must be in the original, undamaged and unopened packaging. You will be refunded the purchase price of the item. The original shipping charge will not be refunded. You are also responsible for the return shipping cost. Items that are returned to us in used or in unsellable condition will be donated to charity and will not receive a credit. Returns received back to our warehouse 20 days or more after the date that the RMA was issued will not receive any type of credit.
Party Zone USA is not be responsible for items that are lost or damaged during shipping. The buyer assumes all responsibility in shipping the items back. It is recommended that all returns be shipped back with a delivery confirmation and insurance.
Items not accepted for return
- Headwear including wigs, hats, headbands, etc.
- Bowling shirts
- Food service items including stadium cups
- Cake top decorations
- Piñata filler and piñata accessory pack
- Edible items
- Balloons and balloon weights
- Themed party lights
- Custom printed items including banners
- Personalized items
- Inflatable centerpieces and inflatable party favors/toys
- Seasonal party supplies such as graduation and holiday items
- Clearance and/or special order items
- Large quantities that must be special ordered
- Case quantity piñatas must return the complete case for a refund, partial cases will not be accepted
- Items purchased as a party package cannot be returned separately. The complete party package must be returned to receive credit.
Restocking Fee: We do not charge a restocking fee on returned party supplies, however, there is a 20% restocking fee on all costumes and costume accessories, including but not limited to: Halloween costumes, Mascots, Santa Suits and other Christmas costumes as well as on all Easter costumes.
Incorrect Addresses and Return-to-Sender Packages: If an incorrect shipping address is provided, the delivery of the package will most likely be delayed.
If your order is sent back to us as undeliverable and you still need your order, we can help! Here are your options:
- You can pay to reship the order, with an updated address, via the shipping level desired
- You can place a new order to ensure it arrives by your event date. We will refund your original order (minus original shipping charge.)
There is a 20% restocking fee for undeliverable orders. This includes all refused, undeliverable and unclaimed shipments (fee waived if you opt to do one of the two options directly above).
Please include your name and order number when sending your return to ensure proper credit. Clearly mark the RMA number on the outside of the package and send to:
Party Zone USA
Attention: Return Department
3841 Hilltop Dr
Parma OH 44134
Please allow up to 2 weeks for all credits to be posted.